Shipping Policy

Order Processing

• Orders are normally processed within 1–3 business days after payment confirmation.
• Orders are processed on business days, excluding public holidays.
• Processing may take longer during peak seasons or promotions.

Shipping Time

Estimated delivery time: 20–40 business days. Delivery estimates may vary because of destination, customs clearance, weather, local courier operations, or unexpected delays.

Shipping Confirmation & Tracking

When tracking is available, a shipping confirmation will be sent to the email used for the order. Tracking updates may take several days to appear.

Customs, Duties & Taxes

International orders may be subject to duties, taxes, or import fees charged by the destination country. Unless stated otherwise, these charges are the customer’s responsibility.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate delivery address. Contact support promptly if an address needs correction before shipment.

Returns Policy

Return Eligibility

Eligible return requests must be submitted within 30 days of delivery. Items should be unused, in original condition, and include packaging and accessories.

Non-Returnable Items

• Personalized or custom-made products
• Gift cards and downloadable products
• Final-sale items
• Items damaged by misuse or normal wear

Damaged or Incorrect Items

Contact support promptly with the order number, a description of the issue, and clear photos of the product and packaging.

Refund Policy

Approved refunds are returned to the original payment method after the returned item has been received and inspected. Bank processing times may vary.

Order Cancellation

Orders may be cancelled before processing or shipment. After shipment, the return policy applies.

Contact Us

Questions about shipping, returns, or refunds can be sent to douglasroehm@hotmail.com.